Nadi, Fiji: The Pacific Islands Tax Administrators Association (PITAA) Secretariat in partnership with the Pacific Financial Technical Assistance Center (PFTAC) today embarked on a five (5) day hybrid regional workshop on Performance Management at the Tanoa International Hotel in Nadi, Fiji.

The workshop will focus on focus on learning the principles and good practices of performance management and how it can contribute to building excellence in revenue administrations in the Pacific. Participants in this workshop will build on recent seminars involving people and performance and modern trends in performance management.

“It may not be a core tax operational area, but it is still a very critical enabler in revenue administrations, and it surely helps organizations to achieve its goals. More importantly, it helps organizations develop its people – our organizations most valuable resource.,” Head of
PITAA Secretariat, Mr. George Mow said.

Mr. Mow said that there are several benefits which stem from a strong, functioning performance management system and these include improved tax compliance, strong business performance as well as engaged motivated and high performing staff.

Furthermore, the Director of PFTAC, Mr.Samir Jahjah also emphasized the importance of Performance Management for revenue administrations.

“Many administrations have been helping their governments with COVID support measures. In the process, filing performance may have deteriorated, and compliance or enforcement efforts undermined. A complicating factor in the region is the brain drain of staff,” he said.

“This means that revenue administrations need to be as productive as possible to collect the most revenue possible and effectively managing people and performance are critical, therefore this is the focus of this workshop.”

At the end of the workshop, participants will be able to understand the importance of a performance management system and the part that staff and managers in a revenue administration play. Managers, team leaders and employees will be trained to participate in a feedback meeting which is another component of this workshop. 21 regional participants from 10 revenue administrations from the Pacific region attended the workshop.


Caption: The participants, facilitators, and speakers during Day 1 of the PITAA-PFTAC Performance Management Workshop at Tanoa International Hotel in Nadi

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