“I was pleasantly surprised by the level of interaction during the workshop. The use of case studies as relevant with each countries have, group discussions, and Q&A sessions allowed us for more hands-on learning experience, which helped us understandings the material well. I learnt best practice step-by-step registration process and most importantly the use of technology in registration which help us in managing taxpayer’s data and also given us the idea of making the easier registration to be more efficient and less paper and minimize human errors.”

“I enjoyed the workshop and learned new things from the facilitator’s presentation and other Pacific countries. Key learnings for me are how to treat our taxpayers from different backgrounds and provide good customer service to them. I will use this knowledge and work on improving my administration by providing good customer services to make sure the taxpayers are satisfied and receive the service that they deserve because they are our important stakeholders.”

“The tax registration workshop was a very enlightening, engaging, informative and fulfilling experience. I will, with the guidance and assistance of my management team, implement the strategies I’ve learned in the workshop alongside the wider team here in the Cook Islands in the hopes of improving the integrity of our tax register.”

“Covering a wide range of subjects and challenges that are pertinent to our real-world case studies, the sessions were educational. Major learnings for me were the importance of Industry and Issues specific risk assessment and profiling to carry out proper planning and audit execution for better results. And in line with that, we can run targeted training programs to equip auditors before we send them out. Another takeaway for me is the insights into MNE tax planning.”